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Refund, return and cancellation policy

Livia Wednesday (hereinafter also referred to as “Company”, “we”, “our” or “us”) operates www.liviawednesday.co.uk (“Website”) and is committed to our Customer (“You” or “Your”) satisfaction. If you are not satisfied with your purchase for any reason, you may request to refund within 14 business days of receiving it. Some restrictions may apply.

Return

We have a 14-day return policy, which means you have 14 business days after receiving your item to request a return.  To be eligible for a return, your item(s) must be in the same condition that you received it, unused, and in its original packaging. Please note that refunds will only be issued in the form of store credit.

To request a refund, you must contact us within 14 days of receiving their order. You can initiate a refund by emailing us at info@liviawednesday.co.uk or by completing this contact form. Please provide us with the relevant order details, including your order number, and the reason for your request.

To be eligible for a return, your item(s) must been the following conditions:

  1. Items must be unused and in their original packaging to be eligible for a refund.

  2. We do not accept returns on earrings due to hygiene reasons.

  3. Returns are not accepted on sale items.

  4. Made-to-order (pre-ordered) items are also non-refundable.

  5. All sales of earrings, sale items, and made-to-order items are considered final.

  6. The customer is responsible for paying for the cost of returning goods. 

  7. For international returns, please ensure that the customs declaration is correctly labeled as a return to avoid customs fees.

DISCLAIMER: We cannot take responsibility for any returned items until we have received them back, therefor we recommend you return all goods using a tracked and signed for service that will cover you for loss. We will not be able to offer a refund in cases where an item is lost/damaged in transit on its way back to us.

 

DISCLAIMER 2: International returns must have a correctly labeled customs label to be returned, otherwise they may incur customs fees. We are not responsible for these customs fees. In cases where customs fees are incurred and paid by us, they will be deducted from the refund amount.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be issued as store credit. Please allow us some time to process your refund after we have received the returned item. The original shipping costs will not be refunded.

Cancellations

You can request the cancellation of an order by contacting us via email or using the contact form on our website. However, we reserve the right to evaluate and potentially deny cancellation requests. Each request will be assessed individually. If we have already started processing an order, the cancellation request will be denied.

We may cancel an order (in full or partially) for reasons including shortage or unavailability of certain products or any circumstance where we are unable to fulfil your order. In cases where we cancel an order, you will not be charged for such cancellations, and we will refund you for any payment already made.

Exchanges

Unfortunately, we do not offer exchanges for our products at this time. If you wish to replace an item, you will need to initiate a return and place a new order for the desired product separately.

Contact us

Customers should carefully review the terms of this return policy before initiating any return,  exchange or cancellation requests. Any violation of the policy may result in the denial of a return,  exchange or cancellation. The Company reserves the right to alter or amend this policy at any time without prior notice. By continuing to use the service, customers accept these terms as binding and agree to comply with them.

After reviewing this policy, if you have any additional questions, concerning this Refund Policy, please contact us by sending an email to info@liviawednesday.co.uk by adding the word “Refund” in the subject line.

Last Updated: November 1, 2023

Effective Date: November 1, 2023

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